Shipping & Returns
When you shop with us from the European Union, all prices are displayed with VAT included. We offer standard free shipping on orders over €150 within EU. All other orders are subject to shipping fee. Shipping rates are calculated at checkout. Orders made in the EU are subject to a €5 flat rate. All international orders are subject to a €15 standard shipping fee.
All orders are processed within 2-3 business days. We process orders as soon as we can, so that you can get your purchase as quickly as possible. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Shipping charges for your order will be calculated at checkout.
Keep in mind depending on the postal code, it may take a bit longer than below timelines:
Europe: 1-5 business days
International: 3-7 business days
Once you have placed an order and it has been processed you will receive a shipment confirmation along with tracking number via email. Tracking number is usually active within 24 hours.
For international orders; please note that we are not responsible for any customs and taxes applied to your order (VAT/Duties). All fees imposed during or after shipping are the responsibility of the customer.
We offer returns within 14 days for a full refund of the purchase price. Please make sure that all original tags are attached, original packaging is intact and there are no signs of wear or use on any of the products. A return must be made within the guidelines of our Return Policy and are only accepted at regular priced items. Sale items and natural crystals and gemstones are not refundable.
We do not offer exchanges on any of our products. All orders needs to be returned for refund or store credit. If you need to change the item or size of your purchase, you must first return your original order and then place a new order for the product or size you’d prefer!
We are unable to refund original shipping fees on any orders. Orders outside of the EU may have duties and taxes incurred. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned back to us.
Returns within EU are subject to a flat shipping rate of €5 and €15 for the rest of the world. Cost of return will be deducted from return value amount.
Once your order arrives back to us, it can take up to 5-10 business days for it to be processed. We will keep you updated via email.
If you have any questions or concerns regarding our Shipping & Return Policies, please reach us here